The Company is guided by the Stakeholder Engagement Standard AA1000SES (2015).
When concluding agreements and joint actions with interested parties, the Company conducts a negotiation process, allowing each party to state its position and jointly find a solution that suits both parties. The fulfillment of obligations is accompanied by monitoring, allowing each party to assess the effectiveness of interaction. The results of the implementation of agreements, as a rule, are discussed with interested parties, including at public events. The Company also provides feedback in the form of surveys, round tables, conferences, meetings, feedback channels, which allows to identify the satisfaction of stakeholders with various aspects of the Company’s activities, including its products, services, social programs.
Indicators for assessing the effectiveness of the system of interaction with stakeholders:
— stakeholder evaluation (results of surveys, dialogues, proposals received);
— monitoring the implementation of commitments undertaken by the Company.
The Company's interaction with stakeholders is regulated and supported by internal documents and standards.
Details of the Company's internal documents can be found on the Company's web site.